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Cisco Opens Egypt Call Center
Published Jun 14, 2009
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Cisco launched an international customer service and support contact center in Egypt this week, the company said in a press statement.
Egypt's Minister of Communication and Information Technology Tarek Kamel joined executives from Cisco, Xceed and the Information Technology Industry Development Agency (ITIDA) to inaugurate the center.
The new center is already serving customers in Europe, Middle East, Africa and emerging markets in seven languages: Arabic, English, French, German, Italian, Spanish, and Portuguese.
The move is in line with Egypt’s plans to increase ICT exports, and the center will employ up to 300 full-time staff by its third year of operation, the statement said.
ITIDA will support the contact center with connection lines for the various countries for an initial three-year duration.
Speaking at the opening, Kamel said Egypt is currently focusing on attracting foreign investment in the field of outsourcing, customer service and support.
Global IT and telecommunications companies find that the Egyptian market provides a competitive advantage for investment including low operational costs, political stability, and highly qualified human resources, the statement said.
Cisco's Senior Vice President for Customer Value Chain Management, Angel Mendez, and Cisco's General Manager for Egypt, Hani Abdel Aziz were also on hand.
"In considering locations, Cisco specifically chose Egypt because it has many unique advantages for a contact center destination," Mendez said.
Adel Danish, Xceed chairman and CEO, said, "We already have ambitious plans to grow and expand this operation throughout the Middle East and North Africa region as customer demand grows."
Posted by
VMD - [Virtual Marketing Department]
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