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Acer Increase Focus On After Sales Service Across Region
Published Apr 20, 2010
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A survey of Acer service centres across Europe Middle East and Africa (EMEA) by Market Intelligence International, an independent UK based research company, found that service centres, and service personnel based in the Middle East and Africa (MEA) are amongst the best performers.
Acer MEA operations has now won the company’s internal ‘Best Customer Satisfaction Award’ for the second year running.
“Acer products are extremely popular across the region and a world-class after sales service is needed to maintain consumer confidence in the Acer brand,” said Kelvyn D'souza, Regional Customer Service Manager-MEA, Acer Computer M.E Ltd.
“Our regional service centre staff are trained to handle all customer queries and provide customers with a support system that is reliable and reassuring,” added D`souza.
In addition, Acer provides a pioneered ‘pick-and-drop scheme’ for notebooks and LCD monitors for UAE Customers who can have their products picked up, repaired and delivered to their door steps.
Globally, Acer has recently increased the number of service centres - 38 new locations have been added: 21 in China (PRC), 4 in Taiwan (ROC), 10 in Europe, Middle East and Africa (EMEA) and 3 in Asia Pacific Region.
“The customer is at the heart of everything we do to provide excellence in customer service” concluded D`Souza.
For more information:
Acer Computer (M.E.) Ltd.
P.O.Box 16951, Jebel Ali Free Zone, Dubai
United Arab Emirates
T: 971-4805-6400
F: 971-4881-2200
Posted by
VMD - [Virtual Marketing Department]
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