|
|
|
|
|
Interactive IntelligenceTo Demonstrate Revolutionary Call Center Technology At MECC 2010
Published May 12, 2010
|
Interactive Intelligence Middle East, the regional arm of Interactive Intelligence, a global provider of unified IP business communications solutions, is demonstrating the first-of-its-kind and award winning Customer Interaction Center® (CIC) solution at the Middle East Call Centre 2010 show taking place at the Dubai International Convention & Exhibition Centre between 12-13 May 2010. CIC is an all-in-one application suite to manage all contact center interactions on one platform architected for SIP and voice over IP (VoIP).
Mr. Shaheen Haque, Territory Manager, Turkey and Middle East for Interactive Intelligence Middle East comments, “MECC is one of the most important shows on our Middle East event calendar as it specifically addresses the call centre industry and brings us in contact with a large number of potential clients from across this region looking for innovative solutions. Interactive Intelligence has been positioned by Gartner in the leaders quadrant of its 2009 Magic Quadrant for Contact Center Infrastructure, Worldwide report on account of our SIP-based, all-in-one IP platform which unifies each aspect of the communications required for business and provides a strong alternative to hardware-centric, multi-point systems. Through our participation at MECC, we want to educate the Middle East market about the strengths and capabilities of this technology and build on our existing base of prestigious clients in the region”.
Interactive Intelligence’s Customer Interaction Center® (CIC) is a powerful application for managing phone calls, web chats, faxes and email, for all business users, agents and, supervisors. Workforce performance and customer service reach very high levels with features that bridge the gap between location and technology, allowing customers to take advantage of every aspect of unified communications and interaction management.
Interactive Intelligence is also displaying its new Interaction Process Automation™ (IPA) at MECC. IPA is an all-in-one Communications Based Process Automation (CBPA) solution that moves beyond just “enabling” communications within applications or business process management suites. IPA becomes the process automation platform for the company, orchestrating processes across people, departments, and existing core business applications. Because it was built on top of the Customer Interaction Center (CIC), it leverages proven communications technology that has been in use for years in contact centers around the world.
Mr. Evren Aker, Pre-Sales Manager, Interactive Intelligence Middle East says, “IPA is designed to reduce costs and provide a quantifiable return on Investment for Unified Communications by automating processes that are far more efficient than their manual counterparts, enabling companies to accomplish more with fewer required resources. We believe that once customers understand the tremendous benefits, this technology will have a quick uptake in the Middle East market”.
Mr. Haque will be presenting a special session on Communications-Based Process Automation at MECC which will provide C Level company executives and IT managers with an insight into CBPA and how they can leverage the technology to automate multiple business processes, save costs and increase efficiencies.
Interactive Intelligence has more than 3,500 customers worldwide. The company is among Software Magazine's top 500 global software and services suppliers, is a BusinessWeek "hot growth 50" company and is among Fortune Small Business magazine's top 100 fastest growing companies. It is also positioned in the leaders' quadrant of the Gartner 2009 Contact Center Infrastructure, Worldwide Magic Quadrant report.
Interactive Intelligence can be found at Booth B11 at MECC which takes place at The Dubai International Convention & Exhibition Center between 12-13 May 2010.
For more information:
Mr. Shaheen Haque
Turkey & Middle East Territory Manager
Interactive Intelligence Middle East
Dubai, UAE
T: +971(4) 4347217
M: +971 (50) 4573186
E: shaheen.haque@inin.com
Colin Saldanha
OAK Consulting
T: +97150 6400762
E: colin@oakconsulting.biz
Posted by
VMD - [Virtual Marketing Department]
|
|
|
