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Juniper Introduces Mission-Critical Support For Enterprise Customers,Available Directly From Juniper, IBM And Partners Worldwide
Published May 25, 2010
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Juniper Networks has introduced a new enterprise services portfolio, Juniper Care Plus, designed to protect high performance network investments while increasing reliability and operational effectiveness, and lowering operating expenses. Juniper Care Plus, expected to be available in Q4 of this year, will build upon the award winning Juniper Care set of services for device level support, extending mission critical support for enterprise customers.
Juniper Care Plus will keep the network at optimum readiness through high-touch support (Designated Service Manager), proactive automation tools to help automate and simplify the network (Junos Space, Service Now, Service Insight) and personalized services such as education, network consulting and account management – all mitigating risk for enterprise customers. The Designated Service Manager will provide personalized support through a single point of contact for all service activities, issues and incidents.
"Networks must be reliable, scalable, and secure and are an increasingly critical component to the overall success of enterprise organizations,” said Christine Tenneson, research director with Gartner. "Service organizations can help enterprises optimize network performance by providing robust automation tools, education and training and consulting services designed to help customers adapt rapidly to the increasingly complex infrastructure requirements, while maintaining business continuity.”
“Juniper’s world-class services portfolio helps customers quickly integrate Juniper technology into their enterprise and data center environments to simplify operations, increase network availability, and minimize business risk and costs,” said Mike Rose, executive vice president, Service, Support and Operations at Juniper. “Juniper Care Plus will preempt exposure to known issues, not just by identifying and resolving them, but by empowering customers and service partners to anticipate problems and take proactive measures to avoid them.”
“IntercontinentalExchange facilitates high velocity electronic trading activities for our customers around the world, which requires that we deploy a flexible and highly available network without sacrificing performance," said Mark Wassersug, vice president, Operations, IntercontinentalExchange. "Juniper Care provides proactive support, helping us better anticipate problems before they happen rather than functioning in a reactive manner. This, in turn, increases our ability to grow trading transaction volumes and deliver a high level of customer satisfaction.”
Juniper also announced it is teaming with IBM Global Services, the world's largest technology services and consulting provider, to integrate Juniper’s full portfolio of networking solutions into IBM’s automated and remote support services, providing better reliability, scalability, security and availability to mobile enterprise clients. IBM will also offer Juniper’s data center networking solutions – including switching, routing and security technologies all running on the Junos® operating system – as maintenance and support services for cloud computing environments.
“IBM Hardware Maintenance Services for Juniper Networks products can help customers enable a security-rich high-performance IT infrastructure with around the clock global support,” said Robb Kaufmann, vice president, Global Alliances, IBM. “We recently added Service Now to our Juniper support offering so that we can proactively monitor and identify problems for our customers, reducing the time required to resolve issues on select Juniper products. With faster problem-source identification and resolution, network availability and IT efficiency are greatly improved.”
Built on the Junos Space network application platform, Service Now reduces time-to-resolution by providing an early-warning system that keeps constant vigil for potential and acute problems on the network. Service Insight delivers automated business intelligence for unsurpassed proactive protection, diagnosis and resolution, thereby optimizing network availability and eliminating time-consuming manual tasks.
For more information:
Colleen Nichols
Juniper Networks, Inc.
T: (408) 936-4896
E: cnichols@juniper.net
Lisa Hartman
Juniper Networks, Inc.
T: (408) 936-6123
E: lisac@juniper.net
Rachel Watts
The Portsmouth Group
T: +971 4 369 3575
E: rachel.watts@theportsmouthgroup.com
Posted by
VMD - [Virtual Marketing Department]
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