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IctQatar Publishes Dispute Resolution Rules For Service Providers
Published Aug 22, 2010
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IctQatar's Dispute Resolution Rules outline the procedures for lodging and resolving a dispute according to ictQatar's powers to receive and settle disputes between telecommunications service providers under the Telecommunications Law 34 of 2006 and Executive By-Law 1 of 2009.
The dispute resolution process is initiated by a service provider by filing a formal complaint with ictQatar and following specific procedural and substantive rules. These rules include: providing necessary evidence in support of a complaint; permitting the other party (the 'defendant') the opportunity to answer the complaint; and submitting any additional materials to ictQatar as required to resolve the dispute.
The rules include a "fast-track" procedure when there is a serious or immediate risk such as a threat to public safety or the possibility of conduct causing wide consumer detriment.
"IctQatar remains committed to developing a regulatory framework in Qatar's telecommunications market that promotes healthy competition and benefit our society. The rules for dispute resolution outline the transparent and fair process ictQatar will follow whenever a dispute arises in our increasingly competitive and vibrant market," said Meegan Webb, Acting Assistant Secretary General, ictQatar Regulatory Authority.
For more information:
Communications Executive Director
Howaida Nadim
T: +974 44995323
F: +974 44995352
Outreach & Public Awareness Manager
Fathy Kassem
T: +974 44995343
F: +974 44995352
Posted by
VMD - [Virtual Marketing Department]
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