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Retaligent Launches Charisma 1:1TM A Retail Customer Engagement Solution Utilizing Microsoft Dynamics CRM 2011
Published Jan 9, 2011
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Retail software company Retaligent Solutions Inc. announced its new retail specific Customer Relationship Management (CRM) solution Charisma 1:1TM. Built on the Microsoft Dynamics CRM 2011 platform, Charisma 1:1 provides a fully integrated, end to end Retail CRM, Clienteling and Loyalty solution. This new product combines traditional back office marketing functions with in store clienteling tools, driving relevant, timely customer communication and real time recommendations across multiple channels while building lifetime value with a retailer’s best customers.
Retailers have recently recognized the importance of customer centric initiatives that capture the attention of today’s shoppers while creating long term brand loyalty across all points of interaction. Retaligent’s Charisma 1:1 helps retailers create connected relationships with their customers, supported by a 360 degree view of their needs. This leads to more empowered sales associates capable of delivering more personalized customer experiences.
We are very excited to have secured this synergistic alliance with Microsoft and that together we are able to bring this new product to the global retail market,” said Bryan Amaral, Retaligent’s President and CEO. “Charisma 1:1 represents a unique opportunity for retailers to accelerate the execution of their customer engagement strategies by driving sales growth while improving sales associates’ productivity. We believe our solution provides complete, tightly integrated marketing and multi-channel sales execution capabilities. Building Charisma 1:1 on the Microsoft Dynamics CRM platform allows us to deliver our solutions to a broader retail audience at a lower total cost of ownership,” Amaral said.
Charisma 1:1 takes advantage of the Microsoft Dynamics CRM extended application platform (xRM) offering superior interoperability and integration capabilities. The application utilizes the product functionality of Microsoft Dynamics CRM enhanced with Retaligent’s in store clienteling, loyalty, and in store campaign management capabilities to fulfill the specific needs of the retail industry.
Microsoft acknowledges Retaligent as a key ISV partner in the Customer Centricity solution area. Their innovative partner solution is a logical extension to Microsoft Dynamics CRM for retail, allowing retailers to not only understand their customers, but to have the tools to engage in new and better ways, leading to more personalized and connected relationships, said Brendan O’Meara, Managing Director of WorldWide Retail at Microsoft.
About Retaligent Solutions:
Retaligent provides the world’s premier retailers with Clienteling, CRM, Loyalty, Assisted Selling and Gift Registry/Wish List applications that improve associate performance while enhancing the customer experience in-store at the point of decision. Founded on Retaligent’s extensive retail expertise, Retaligent’s software solutions, Clarience 1:1 and its new Retail CRM offering Charisma 1:1, enhance customer knowledge, offer campaign and event management, provide associate task and communication tools, deliver product knowledge and improve operations on a common, integrated platform.
About Microsoft Dynamics:
Microsoft Dynamics is a line of easy to use, integrated and adaptable Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications that enable business decision makers to quickly respond to market shifts, take advantage of new trends, increase their competitive edge and drive business success.
Microsoft Dynamics solutions are delivered through world class network of reselling partners providing specialized services and additional innovation to help customers excel in their industries.
For more information:
Cliff Matthew,
Vice President, Marketing & Business Development
T: 770-379-0440 x306
E: cmatthew@retaligent.com
Posted by
VMD - [Virtual Marketing Department]
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