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Qtel Develops New Guide to Maximize Internet Speed for Home Users
Published Mar 1, 2009
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Doha, Qatar
Qtel today launched a new guide to maximizing Internet speed and performance for home computer users, made available for free on the Qtel Website.
The new guide – called “Qtel’s Guide to a Faster Internet Experience” – is designed to help customers improve the performance of their home computer, and features a range of hints and tips developed by Qtel’s network teams specifically to meet the needs of people in Qatar.
Qtel conducted a wide-ranging analysis of Internet performance issues in Qatar in 2008, looking at areas where customers wanted stronger performance. One of the key findings was that, despite Qatar having one of the most robust networks in the region, many customers were not fully benefiting from the full speed and reliability of the available Internet connectivity because of challenges in the customer environment.
Problems ranging from misuse of peer-to-peer download applications and the widespread presence of computer “worms” were among the challenges identified causing performance degradation across Qatar.
As a proactive response to these issues, Qtel has developed the step-by-step guide to tackling issues ranging from configuring a modem correctly, through to cleaning a computer hard drive of malware and infections.
Qtel is one of the first communication providers in the region to develop a bespoke Internet Performance Guide for its customers.
Adel Al Mutawa, Executive Director, Group Communications, Qtel said: “Qtel has very strong expertise in the field of Internet performance, and we wanted to deploy that knowledge and experience in a format that customers could easily apply. Because we have data that stretches back to the launch of the Internet in Qatar, our network team is able to quickly identify challenges and address them for home users.”
The need for a Qatar-specific guide was highlighted following the sub-sea cable break that took place over the New Year. Even when Internet capacity in Qatar was restored to 100 percent, some customers continued to report access issues and lower bandwidth than they were used to.
Upon further investigation, Qtel discovered that the computer problems were unrelated to internet capacity, but rather to issues within the customer environment. By publishing the easy-to-use guide on the Qtel site, the company believes it can help customers avoid such problems in the future.
PC users looking to enjoy the best internet experience can download the guide at www.qtel.com.qa
Posted by
ROOT Technologies
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