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First Service Scores A First With New Outsourcing Services For Egyptian Market
Published Jul 25, 2011
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First Service, a subsidiary of Mobiserve Holding (www.mobiserveholding.com) a regional solution provider and business process outsourcing (BPO) leader headed by Mobiserve's CEO Mr. Sameh Atalla, introduces innovative BPO services to the market as one of the first of several strategic initiatives in furthering their success. For more than a decade, the company has been a trusted outsourcing partner, providing a comprehensive range of trusted BPO services, including printing, enveloping, packaging, mass delivery, CD burning, inventory management, fresh and bad debt collection, SIM and scratch card packaging along with outsourced call center services from its state of the art call center.
First Service recently announced its cash collection service for electronic payment providers in Egypt, partnering with electronic bill payment provider Fawry, giving their customers a fast new way of paying their bills. Through the partnership, Fawry customers can now pay their post paid bills for mobile operators, internet service providers, and others from the convenience of their home using First Service’s dependable cash collection service.
Customers can call First Service’s hot line 16055 all week long, except for Fridays. Locations currently served are Heliopolis and North Cairo with more service areas to be announced soon.
Mr. Nabil Akef, Services Business Unit Director noted, “First Service is proud to be one of the first to offer to the Egyptian market innovative BPO services which we feel will be major growth areas in the years to come. It’s the first of several new strategic initiatives begun by First Service.”
Furthermore, the company's call center services manage on behalf of companies the inbound or the outbound campaigns. Companies can also easily access their platform to monitor their reports. First Service’s reliable call center infrastructure and platform is equipped to handle the needs of small and medium enterprises (SMEs) as well as large companies. Overall, First Service maintains an impressive client portfolio across several industries such as banking, insurance, hospitality, and telecom sectors.
This year, First Service also introduced the new digital archiving service that enables its customers to safely archive their documents, and ensure their easy accessibility. First Service utilizes the highest encryption and security levels to guarantee the safekeeping of the clients’ documents.
Later First Service plans to introduce more diversified BPO services to fill market needs such as tailored solutions for the banking sector.
“Value added BPO services are becoming increasingly sought after in Egypt and regionally as it allows companies to focus on their core business. Hence, First Service will continue to anticipate the market needs, in order to uphold our market leadership position,” Mr. Akef concluded.
For more information:
Ann Ruengsorn,
VMD > ROOT Technologies,
Tel.: +202 2267 1601 ext. 205
E-mail: vmd@root-technologies.com
Rawan Makeen,
VMD > ROOT Technologies,
Tel.: +202 2267 1601 ext. 205
Posted by
VMD - [Virtual Marketing Department]
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