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Interactive Intelligence Completes Testing for Microsoft Unified Communications Open Interoperability Program
Published Mar 28, 2012
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Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has successfully completed IP telephony testing for the Microsoft Unified Communications Open Interoperability Program.
This testing ensures that Interactive Intelligence customers running the latest release of its Customer Interaction Center™ (CIC), version 4.0, will receive qualified telephony infrastructure and services when integrating with Microsoft Lync Server 2010 for optimal set-up and support.
In 1997 Interactive Intelligence launched the first Windows-based all-in-one communications software suite. The company first certified its relationship with Microsoft Office Communications Server 2007 R2 and Lync Server 2010 in 2010. It has been a Microsoft Gold Certified Partner since 2004, and a Microsoft Independent Software Vendor since 2008.
“Since its inception, Interactive Intelligence has demonstrated its ability to consistently meet the most stringent Microsoft product and partnership standards,” said Kapil Sharma, principal group program manager, Lync Partner Engineering Team at Microsoft Corp.
“We have a large number of customers running previous versions of our software integrated with Lync Server 2010, and now with this latest testing completed, our customers are once again assured that they’re receiving a high-quality solution with direct access to joint support,” said Interactive Intelligence chief marketing officer, Joe Staples.
CIC 4.0 has been qualified by Microsoft to work with Lync Server 2010. This qualification gives joint customers the following:
• Installation, set-up and configuration requirements via a Quick Start Guide.
• Enterprise-class standards for audio quality, reliability and scalability.
• Documented support process between Microsoft and Interactive Intelligence.
• Release notes with any known issues.
CIC offers mid-size to large enterprises and contact centers features for multichannel routing, interactive voice response, call and screen recording, reporting, outbound dialing, workforce management, Web self-service, knowledge and email auto response management, and automated customer feedback surveys.
The combined solution enables CIC users and Lync Server 2010 users to communicate by phone, by Lync instant message, or by video call from within a single interface. In addition, both sets of users receive synchronized presence information, along with a common company-wide directory that can be viewed from within the CIC desktop client.
For more information about the CIC and Microsoft solutions, visit http://www.inin.com/ProductSolutions/Pages/MS-Integrations.aspx.
For more information about the Microsoft Unified Communications Open Interoperability Program, visit http://technet.microsoft.com/en-us/lync/gg131938.aspx#tab=1.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premise or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.
Posted by
VMD - [Virtual Marketing Department]
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