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Interactive Intelligence Releases Major Upgrade to Predictive Dialer Software
Published Oct 23, 2012
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Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has released a major upgrade to its predictive dialer software, Interaction Dialer®.
This latest upgrade, Interaction Dialer® version 4.0, was designed to improve ease-of-use, simplify management, and help contact centers more effectively execute dialing campaigns.
Interaction Dialer® 4.0 accomplishes this as a result of the following new features:
Enhanced multi-campaign dialing enables priorities to be assigned that determine the volume of calls placed per active campaign; also enables agents to receive a mix of calls from multiple campaigns.
Increased accuracy of answering machine detection using several new patents dramatically reduces costs -- a 1 percent improvement in answering machine detection accuracy can equate to millions of dollars in company savings.*
A consolidated and streamlined interface simplifies management, and a ‘query-by-example’ tool reduces programming requirements.
Consolidated history data and new data fields result in simplified creation of customized reports and the ability to conduct more in-depth analysis of campaigns.
“We’re seeing a steady increase in organizations deploying dialer technology, primarily to drive down costs through automation and to gain a greater competitive edge with features like ‘just-in-time’ lead handling and capabilities for more proactive customer care,” said Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence.
“We designed Interaction Dialer® 4.0 to give these organizations an even greater advantage by building in more cost-savings, while improving both ease-of-use and feature-sets that help reach the right people at the right time in the most efficient manner possible.”
Interactive Intelligence first released Interaction Dialer® in 1999 as an add-on application to its all-in-one IP communications software suite, Customer Interaction Center® (CIC).
Interaction Dialer® offers mid-size to large contact centers, telemarketing/teleservices firms, collection companies, and other organizations skills-based, predictive, preview, power and blended inbound/outbound dialing functionality. It also includes a patented staging algorithm and built-in contact center features all designed to maximize efficiency and minimize costs.
Today, Interaction Dialer® is used by companies worldwide, including large global organizations making 5 million-plus calls per day.
Interaction Dialer® 4.0 is currently available worldwide and is offered through the Interactive Intelligence channel of more than 300 resellers, and through the company’s direct sales force.
For more information, visit http://www.inin.com/solutions/Pages/Predictive-Dialer-Software.aspx.
*Based on a recent private competitive comparison, Interaction Dialer achieved a 97 percent AMD accuracy rate, compared to a top dialer product with a 91 percent AMD accuracy rate.
Posted by
VMD - [Virtual Marketing Department]
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