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Latitude Software Releases Web-based Version of Debt Collection Solution
Published Sep 5, 2013
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Latitude Software, an Interactive Intelligence Group Inc. company, has released Liquid Latitude™, a Web-based version of its debt collection software.
Featuring a Web-based collector desktop, Liquid Latitude™ is designed to reduce costs, optimize agent resources, and improve business continuity.
“Liquid Latitude™ helps our clients reduce costs by minimizing IT installation efforts and requirements,” said Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence. “As a Web-based desktop application, Liquid Latitude™ also enables our clients to make use of remote and work-at-home agents to optimize staffing efficiencies and assure uninterrupted service in the event of a disaster or outage.”
Liquid Latitude™ offers the following key features and benefits:
- Web-based agent desktop application -- eliminates the need to physically install software on each PC for reduced costs associated with simplified IT management.
- Sophisticated, configurable rules-based strategy engine
– uses automated business workflow logic to optimize resources and improve debt recovery rates.
- Anytime/Anywhere access via a browser-agnostic application -- enables clients to use remote and work-at-home agents for increased staffing flexibility and efficiencies, and improved business continuity.
- Security layer between the collector’s desktop and client database -- ensures compliance with policy and permission controls.
- Multi-tier architecture -- provides scalability and redundancy.
Liquid Latitude™, which is ideal for first-party creditors with distributed offices, is offered as a Web-based option to Latitude Software’s thick-client collector desktop application. Support for third-party agencies will follow in subsequent releases of Liquid Latitude™.
Liquid Latitude™ is part of the Latitude Center™ software suite, which offers comprehensive debt collection and recovery capabilities for managing all pre- and post-charge-off accounts and workflow processes.
Both Liquid Latitude™ and Latitude Center™ offer integration to Interactive’s predictive dialer software, which includes a Latitude desktop client with screen-pop capabilities for even greater dialing efficiencies and faster processing.
To learn more, visit http://www.debtsoftware.com/ProductSolutions/LiquidLatitude/tabid/745/Default.aspx.
Posted by
VMD - [Virtual Marketing Department]
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